How it Works
Answers to the most frequently asked questions
How do I place an Order?
On our website, there are two different ways to order a cake. There are a couple one-minute video walk-throughs below showing how to navigate each of these options:
our signature cakes, which are already designed and can be lightly customized
our custom cakes, which you can design yourself in a modular fashion, combining all the different design elements that we offer
To receive your cake, you can pick up your order at our kitchen in the Mission district in San Francisco for no charge, or you can choose delivery within San Francisco for $25.
How to Order a signature cake
How to Order a Custom cake
How far in advance should I order?
On our homepage, you can see an announcement bar at the top stating what dates we are booked through. If no announcement bar is posted, then we likely have availability. In general, we are currently booking up about 2-4 weeks in advance, so we advise placing your order a month ahead of your event to be extra safe.
Do you do Weddings?
We love to serve weddings. However, we do not offer any tastings or design consultations. Instead, our customers simply place their orders online and we confirm them over email. This makes the ordering experience more streamlined and allows us to offer our cakes at transparent prices without minimums, unlike more traditional cake shops.
How does delivery work?
We offer delivery for $25 within San Francisco only. To fulfill delivery, we use a local courier service that has a great track record of delivering our cakes both on-time and in perfect condition. If you are not interested in delivery or you are outside of San Francisco, you can pick up your order from our kitchen in the Mission district of San Francisco for no charge.
What flavors do you offer?
To see what flavors we offer, add a cake to your cart and the options will pop up.
Can I order a fully custom cake?
In our custom studio, you can combine our existing design elements to design your own creation. However, we do not offer any design elements outside of those options.
What is your design policy?
Our aesthetic is modern, minimalist, and precise. This is in response to America's tradition of perpetuating kitschy, traditional, and sloppy cakes. As such, we do not make any replica cakes, such as a cake that looks like a skyscraper.
what is your frosting made of?
Our frosting is made from our version of a Swiss meringue buttercream. Our recipe has a much lower sugar and butter content than other buttercreams (e.g. American buttercream), which aligns with our desire to make cakes more flavorful rather than simply sweet.
Are your cakes vegan or gluten free?
No, not yet. Our cakes contain ample amounts of real butter (sorry, vegans) and flour (sorry, gluten sensitive folks).
Do you make cupcakes?
No, we do not. We used to make cupcakes, but we eliminated them so that we could focus our energy on perfecting our cakes.
Do you ship your cakes nationwide?
No, not yet. Shipping cakes without damage is very difficult, so we do not currently offer that service to ensure that each customer has a great experience whenever they eat a Butter& cake.
What is your cancellation policy?
If you cancel within 7 days of the due date of your cake, we charge you the full price of the cake. If you cancel within 14 days of the due date of your cake, we charge you 50% of the price of the cake. If you cancel with more than 14 days of advance notice of your cake's due date, then we offer you a full refund.
What Times are you open?
To see what days and hours we are open for cake pickup or delivery, check our Yelp page.