Answers to the most Common questions
How Do you serve Weddings?
We love to serve weddings. We know that getting ready for a wedding can be stressful, so we want ordering your wedding cake to be the simplest part of that process. That’s why we price everything transparently on the website and have a streamlined ordering process — you know exactly what you are getting from us and how much it will cost from the start. Doing that allows us to avoid charging the minimums or extra fees for weddings that many other shops do.
Do you Offer Design consultations?
We do not offer in-person design consultations, but we do make it easy to either pick from our most popular designs or quickly create your own custom cake. We offer:
Our signature cakes, which are already designed and can be lightly customized
Our custom cakes, which you can design yourself in a modular fashion, combining all the different design elements that we offer
How do tastings work?
We offer a tasting box on the website that you can order for either pickup or delivery. We understand that some people want to taste our flavors before committing to a large order or simply want to participate in the age-old tradition of having a cake tasting to break up the wedding planning journey.
Others who would prefer to spare the extra expense often check our Yelp reviews so that they feel comfortable with the quality of our products. We do not offer in-person tastings.
How much cake do i need to serve my party size?
Next to all cake sizes on the website, we show how many servings there are. Our smallest size is about 8 servings and our largest is about 60 servings. For receptions that require more than 60 servings, there are a couple options:
Purchase a trio of decorated cakes to display at the reception, which altogether add up to the number of desired servings; this creates an impressive display piece for guests to appreciate (e.g. a small two tier, a medium two tier, and a large two tier)
Purchase one decorated cake for the display and cake cutting and then supplement with some of our large naked or smooth cakes that are not displayed
How Does Pickup WORK?
Many of our clients either pick up their cakes personally or send one of the many helping hands available to them on wedding day. We hand off all cakes in a white box with a black ribbon that doubles as a great carrying handle. We instruct customers to hold the cake from the handle at the top, support from the bottom, and avoid squeezing the sides of the box. We also help position the cake in the customer’s car for easy transportation.
How does Delivery and Setup work?
If you opt for delivery, we use a very reliable courier service that delivers within San Francisco. Once the courier reaches your venue, they hand off the cake to the contact you give us, who is often a member of the venue staff, a wedding coordinator, or the caterer. That person will set up the cake for display at the reception. Finally, the caterer or event staff will cut the cake and serve it to your guests.
Anything else I should know?
For more general questions about how Butter& works, see our How It Works page.