We have included answers to some of the most commonly asked questions below. If you look through this information and still have questions for us, just tap the chat icon and send us a text. If we're not able to answer immediately, we'll follow up within 24 hours.

 

Sizes · Flavors · Ordering · Pickup + Delivery · Weddings · Cancellation Policy · Date Availability 

 

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Our Product

Size Guide

We offer cake sizes that work with all kinds of occasions, big and small. We have single tier, two tier, and three tier options. Below are the details of each one:

Single tier cakes: 

• Cutie (2-3 servings)
• 5" diameter x 2 layers
• Cake board: 6"
• Recommended cake stand: 6-8" in diameter
• Mini (4-6 servings)
• 6" diameter x 2 layers
• Cake board: 8"
• Recommended cake stand: 8-10" in diameter

• Small (8-10 servings)
• 6" diameter x 4 layers
• Cake board: 10"
• Recommended cake stand: 10-12" in diameter
• Medium (12-14 servings)
• 6" diameter x 5 layers
• Cake board: 10"
• Recommended cake stand: 10-12" in diameter

Two tier cakes:

• Mini two tier (20-25 servings)
• Top tier: 5" diameter x 2 layers
• Bottom tier: 7" diameter x 4 layers
• Cake board: 10"
• Recommended cake stand:  10-14" in diameter
• Small two tier (30-35 servings)
• Top tier: 5" diameter x 5 layers
• Bottom tier: 7" diameter x 5 layers
• Cake board: 10"
• Recommended cake stand: 10-14" in diameter
• Medium two tier (40-45 servings)
• Top tier: 6" diameter x 5 layers
• Bottom tier: 7" diameter x 5 layers
• Cake board: 10"
• Recommended cake stand: 10-14" in diameter
• Large two tier (50-60 servings)
• Top tier: 5" diameter x 5 layers
• Bottom tier: 7" diameter x 8 layers
• Cake board: 10"
• Recommended cake stand: 10-14" in diameter

Three tier cakes:

• Small three tier (70-80 servings)
• Top tier: 5" diameter x 4 layers
• Middle tier: 7" diameter x 6 layers
• Bottom tier: 10" diameter x 4 layers
• Cake board: 14"
• Recommended cake stand: 14-16" in diameter
• Medium three tier (90-100 servings)
• Top tier: 5" diameter x 4 layers
• Middle tier: 7" diameter x 6 layers
• Bottom tier: 10" diameter x 6 layers
• Cake board: 14"
• Recommended cake stand: 14-16" in diameter

Flavor Guide

You'll find our flavors listed on all product pages, and we offer a tasting box that you can order for pickup or delivery with 2 days of notice. All of our flavors are paired with our signature light brown sugar cake, except for the Double Chocolate and the Cookies + Cream flavors:

STRAWBERRIES + CREAM // Greek yogurt buttercream paired with a house-made compote of pureed strawberries

• Backstory: This flavor is a crowd pleaser – not too sweet, with just the right amount of tang in the filling. We puree fresh strawberries and add a touch of sugar to make the filling. The buttercream is creamy yet light, thanks to the addition of Greek yogurt. This is a flavor for those craving a classic. Perfect to bring to a party lots of different palates, since everyone will like this.
• Color (only shows through in our Exposé designs): white

 

BROWN BUTTER + MEYER LEMON // brown butter buttercream paired with a tangy Meyer lemon curd

• Backstory: The only thing the Butter& team loves more than butter is brown butter. Browning butter adds a nutty dimension to our buttercream. We balance the richness of that experience with a fresh curd made from Meyer lemons. While Meyer lemons bring the acidity that we need, they also bring a little sweetness thanks to the mandarin orange in their ancestry.
• Color (only shows through in our Exposé designs): ivory with light speckling

 

HAZELNUT + CHOCOLATE  // hazelnut praline paired with 72% chocolate ganache buttercream

• Backstory: Nuts and chocolate have been great friends for centuries, and this flavor honors that connection. We add crushed hazelnuts to our in-house hazelnut praline and make a hazelnut buttercream that we then cut with Guittard chocolate. This is a flavor for lovers of nuts.
• Color (only shows through in our Exposé designs): brown

 

DOUBLE CHOCOLATE // 85% chocolate ganache buttercream paired with fluffy chocolate cake

• Backstory: Clients have been requesting this flavor for years. We use 85% Guittard chocolate to make a chocolate ganache buttercream, which we then pair with fluffy chocolate cake. You can't go wrong with chocolate on chocolate. This flavor is for the chocolate lovers.
• Color (only shows through in our Exposé designs): dark brown

 

COOKIES + CREAM // high quality, ethically sourced vanilla beans  infused into our buttercream with crushed Oreo cookies folded in and paired with fluffy chocolate cake

• Backstory: Whether you’re at the ice cream shop or dipping in milk, this one is pure nostalgia. We use Heilala Vanilla, a world-renowned humanitarian vanilla brand, sourced from the Kingdom of Tonga in Polynesia. Heilala Vanilla paste is made from organically grown bourbon vanilla beans, and using real vanilla beans in this recipe makes the vanilla flavor much more expressive than the vanilla extract many of us are used to. Oreo cookies are crushed and folded into the buttercream before being layered with fluffy chocolate cake.
• Color (only shows through in our Exposé designs): dark beige with dark brown speckling

 

All of our flavors contain dairy, eggs, sugar, and lemon. One of our flavors contains tree nuts (the Hazelnut + Chocolate). Contact us for a full ingredient list.

 

For multi-tier cakes, we can do a different flavor for each tier. Place your order through our site under any flavor, and then immediately reply to your confirmation email or text with the desired flavor for each tier, so we can update the order on our end.

 

Our Buttercream

The frosting we use is a creamy Greek yogurt buttercream. Our cakes are much less sweet than others because our recipe uses a lot less sugar than other buttercreams, especially those typical in American desserts like American buttercream. That allows our cakes to be much more flavor-driven. For the silkiest texture, we advise serving our cakes at room temperature.

Dietary Restrictions

For nut allergies, we have a number of flavors that do not contain nuts above. However, keep in mind that we do operate in a facility that processes tree nuts.

We offer a gluten-free version for all of our flavors. Please note that while all equipment is thoroughly washed and sanitized between uses, we do operate in a facility that handles gluten.

We do not yet offer vegan or eggless options. We have experimented with these recipes, but it will take some time to develop a formula that meets our quality standards. Sorry, friends!

 

Design Principles

Our designers specialize in a modern, minimalist, and precise design. We love clean lines and balance, and we're on a mission to make great design more accessible.

 

Customizing Designs

You can customize our designs using the drop-down menus available on each product page. That can mean changing the color, the metal accents used, the stencil applied, the flower colors, and so on. Keep in mind, however, that we specialize in our own designs and not in custom themes. If you're ever curious if a customization is available, just email us at hello@butterand.com with your request and we'll take a look!

 

Available Designs

Since our team is constantly working on new designs and collections, the designs available on our website change periodically. To see all of the designs we currently have available, browse this page.

 

Gender Reveal Cakes 

We can turn any of our cakes into a gender reveal cake.

For the gender reveal, we core out a channel in the center of the cake and fill it with either blue sprinkles for males or pink sprinkles for females. When you cut into the cake, the sprinkles spill out and reveal your baby's gender!

To order a gender reveal, choose any of our cake designs on the site and then add the Add-on // Gender Reveal item to your order. Once you've placed your order, let us know via text or email what the baby's gender is and we'll note it on our side. That note will not be visible on the packaging to you at all, so that it's still a surprise.

This requires at least 2 days of advance notice.

Cake Stand Recommendations

All of our cakes are served on a stiff 10" cake board. To display your cake, there are a few options:

• Find an attractive wide-bottomed bowl, flip it upside down, and then simply place our cake on top of the bowl.
• Purchase a cake stand that is 10-14" in diameter. Our personal favorite stand is made by American Heirloom in Brooklyn, but you can also find options available at Williams Sonoma and Sur La Table.

 

Logistics

When to Order

If you need something for tomorrow, check out the options in our Casual Collection. These designs are simple but elegant so that we can turn them around quickly. We are open Tues-Sun 10am-6pm.

If you are planning 4 days ahead or many months ahead, you can choose from our full collection of designs. We recommend ordering your cake as soon as you know the date that you need it for, since that’s the best way to make sure we can serve you.

At times, we get busy and book up. Check our calendar for availability and holiday closures.

 

Pickup and Delivery

You can select pickup or delivery in the checkout on our website.

For pickup, our beautiful storefront is in the Dogpatch neighborhood at 690 Indiana Street, San Francisco, CA 94107.

For delivery, the price varies based on the distance from our storefront:

• For orders under $100, courier delivery in San Francisco — $12.00
• For orders $100 or more, courier delivery in San Francisco — $39.00
• For orders $1000 or more, courier delivery in San Francisco — $89.00
• Courier delivery to other Bay Area cities — click here for rates

To fulfill delivery, we use a local courier service that has a great track record of delivering thousands of our cakes both on-time and in great condition for all kinds of events, including weddings. We always deliver our cakes in a sturdy box to make it easy to transport.

 

Communication

We’ll send a reminder text the night before the scheduled due date with pickup or delivery information and cake serving instructions. For delivery, we use the delivery phone number we have on file to coordinate with the recipient.

 

Sending the cake as a surprise gift? At checkout, make sure to enter the recipient’s name and phone number in the delivery address. It’s necessary for us to text the recipient that a gift is coming and give the courier the recipient's phone number to ensure that when the courier arrives, the package gets into the right hands. Don’t worry, we keep the texts discreet so that whom it’s from and what it is can still be a surprise.

 

National Shipping

We do not yet ship our cakes. However, follow us on Instagram and we will make an announcement if that ever changes!

 

Storefront and Operating Hours

Check Yelp or Google for the latest.

 

Cancellation Policy

If you cancel or change your date 5 or more days before your cake's due date, we will offer you a full refund. That means that for a cake due on Friday, we would need your notice no later than the Sunday before. If you cancel or change your date 4 days before your cake’s due date, we will offer you a store credit in the amount of your order total. If you cancel or change your date within 3 days of your due date, we will charge you the full price of the cake. If you request to move your date up and it falls within 4 days of the due date, it will incur a rush fee of $30 per day pending our availability from the date of request to the new date. 

 

Creating your cake is a multi-day process of ordering inventory, baking, and designing. We are still a small team, therefore, in order to efficiently and ethically fulfill orders we must begin this process days before your order is due.

 

Editing an Order

You can make changes to your order as long as there are 5 or more days until your order is due. That means that for a cake due on Friday, we would need to know your order changes before Monday. Just reply to your order confirmation email with the changes you'd like, and we will review them and see if it changes the price of your order.

 

Gift Cards

If you wish to give the gift of Butter& but aren't sure which cake to choose, we have electronic gift cards available. Just like the love you give them with, our gift cards never expire.

 

Weddings

Our Intention

We know that preparing for a wedding is a lot of work, so we want ordering your wedding cake to be the simplest part of your wedding planning process. That’s why we price everything transparently on the website and have a streamlined ordering process — you know exactly what you are getting from us and how much it will cost from the start. Doing that allows us to avoid charging the minimums or extra fees for weddings that many other shops do.

 

Wedding Tastings

We offer a tasting box on the website that you can order for either pickup or delivery. We understand that some people want to taste our flavors before committing to a large order or simply want to participate in the great tradition of having a cake tasting to break up the wedding planning journey.

Others who would prefer to spare the extra expense often check our Yelp reviews so that they feel comfortable with the quality of our products. Alternately, you can come to our store at 690 Indiana Street in San Francisco and taste some of the flavors in stock. We won't have our full menu available, but you'll get a sense for the quality of our cake.

 

Serving Count

Next to all cake sizes on the website, we show how many servings there are. For designer cakes, our smallest size is the Small, which serves 8-10, and our largest is the Large Three Tier, which serves up to 120 (see the Sizes section above for more details).

If you want to add more servings to your order, we recommend purchasing our sheet cake. Your venue can serve these cakes from the kitchen.

Another way to add more servings is to order several decorated cakes. For example, you could order a trio of complementary designs. These cakes can be featured together on the dessert table. It creates a beautiful display for guests to enjoy.

 

Courier Delivery

If you choose delivery, we use a very reliable courier service that delivers in and around San Francisco (see Logistics above). Once the courier reaches your venue, they hand off the order to the contact you give us, who is often a member of the venue staff, a wedding coordinator, or the caterer. That person will set up the cake for display at the reception. Finally, the caterer or event staff will cut the cake and serve it to your guests.

 

Pickup

Many of our clients either pick up their cakes personally or send one of the many helping hands available to them on wedding day. They're easy to handle, since we package all our cakes in sturdy box. We instruct customers to support their cake box from the bottom and avoid squeezing the sides. We can also help position the cake in the customer’s car for safe transportation.

 

Our Availability

You can always check our future availability here. We recommending booking your date as early as you can, just to guarantee that it doesn't book up. However, if you're on a tight timeline, don't worry – we work well with tight timelines.