// Options available same day and next day Tues-Sun. Pickup in SF or delivery in Bay Area.

How It Works

We have included answers to some of the most commonly asked questions below. If you look through this information and still have questions for us, just tap the chat icon and send us a message. If we're not able to answer immediately, we'll follow up within 24 hours over email.

 

Our Product · Logistics · Weddings


Our Product

Size Guide

We offer seven cake sizes. Below are the servings, dimensions, and recommended cake stand sizes for each one: 

  • Mini (2-4 servings)
    • 5" diameter x 3" tall
    • Cake board: 6"
    • Recommended cake stand: 6-10" in diameter
  • Small (8-10 servings)
    • 6" diameter x 4.5" tall
    • Cake board: 10" in diameter
    • Recommended cake stand: 10-12" in diameter
  • Medium (12-14 servings)
    • 6" diameter x 6" tall
    • Cake board: 10" in diameter
    • Recommended cake stand: 10-12" in diameter
  • Large (20-25 servings)
    • 6" diameter x 8" tall
    • Cake board: 10" in diameter
    • Recommended cake stand: 10-12" in diameter
  • Small two tier (30-35 servings)
    • Top tier: 5" diameter x 5.5" tall
    • Bottom tier: 7" diameter x 5.5" tall
    • Cake board: 10" in diameter
    • Recommended cake stand: 10-14" in diameter
  • Medium two tier (40-45 servings)
    • Top tier: 6" diameter x 5.5" tall
    • Bottom tier: 7" diameter x 5.5" tall
    • Cake board: 10" in diameter
    • Recommended cake stand: 10-14" in diameter
  • Large two tier (50-60 servings)
    • Top tier: 5" diameter x 5" tall
    • Bottom tier: 7" diameter x 7" tall
    • Cake board: 10" in diameter
    • Recommended cake stand: 10-14" in diameter

 Butter& Cake Sizes

Flavor Guide

You'll find our flavors listed on all product pages. We currently offer the following flavors, all of which are paired with our signature light brown sugar cake:

    • SWEET CREAM + ROASTED BERRIES // raspberry, blackberry, and blueberry compote paired with sweet cream buttercream
      • Backstory: This is one of the first flavors that we created, and it has endured the test of time because of how universally pleasing it is. It's the picture of balance, with the acid from the in-house berry compote playing off of the richness in the buttercream. This is a flavor for those craving a classic.
      • This is the most popular flavor on our menu
      • Color (only shows through in our exposé and naked designs): white
    • SALTED CARAMEL + CHOCOLATE // 72% cacao chocolate ganache buttercream paired with cultured cream salted caramel
      • Backstory: We put Guittard chocolate to use to create a more classic chocolate flavor. We don't prefer overly sweet flavors, so we decided to lighten up the in-house salted caramel with a cultured cream that adds a very slight tanginess to lift the flavor. This is a flavor for lovers of chocolate.
      • Color (only shows through in our exposé and naked designs): dark brown
    • MATCHA + STRAWBERRY // organic matcha buttercream paired with roasted strawberry filling
      • Backstory: Tea and fruit flavors make for a lighter dessert, so we decided to take Japanese matcha and pair it with an in-house strawberry compote. The acid in the strawberries further lightens the buttercream on the palate, similar to the balance we see in the sweet cream + roasted berries flavor, just with a very different flavor profile. This is a flavor for lovers of tea.
      • Color (only shows through in our exposé and naked designs): green
    • HAZELNUT + CHOCOLATE  // 72% cacao chocolate ganache with hazelnut praline buttercream and toasted hazelnuts
      • Backstory: Nuts and chocolate have been great friends for centuries, and this flavor honors that connection. We add crushed hazelnuts to our in-house hazelnut praline and make a hazelnut buttercream that we then cut with Guittard chocolate. This is a flavor for lovers of nuts.
      • Color (only shows through in our exposé and naked designs): tan
    • PISTACHIO + ROSE // roasted and salted pistachio buttercream paired with a delicate rose syrup infused cake
      • Backstory: This flavor was inspired by a trip to Istanbul, where we found the noble pistachio featured in almost every dessert rather than reserved as a savory snack, as we tend to see in the US. The pistachio flavor is quite delicate, so we added a floral note in the form of rose syrup so that it could continue to shine through. This is a flavor for the curious and adventurous.
      • Color (only shows through in our exposé and naked designs): light green with speckling

      Our Buttercream

      The frosting we use is a silky Swiss merengue buttercream. Our recipe has much lower sugar and butter content than other buttercreams (e.g. American buttercream), which makes our cakes less sweet and more flavor-driven. We go to great lengths to temper our buttercream to 72 degrees Fahrenheit, which is the secret to the creamiest buttercream experience. 

      Dietary Restrictions

      For nut allergies, we have a number of flavors that do not contain nuts above. However, keep in mind that we do operate in a facility that processes tree nuts.

      We do not yet offer a gluten-free or vegan option, however. We have experimented with these recipes, but it will take some time to develop a formula that meets our quality standards. Sorry, friends!

      Design Principles

      Our designers specialize in a modern, minimalist, and precise design. We love clean lines and balance, and we're on a mission to make good design more accessible.

      Customizing Designs

      You can customize any of our designs on the product page using the drop down menus and "additional notes" box. That can mean changing the color, the metal accents used, the stencil applied, the flowers on top, and so on. Keep in mind, however, that we specialize in our own designs and not in those of other cake makers.

      Available Designs

      Since our team is constantly working on new designs and collections, the designs available on our website change periodically. To see all of the designs we currently have available, browse this page

      Cake Stand Recommendations

      All of our cakes are served on a stiff 10" cake board. To display your cake, there are a few options:

      • Find an attractive wide-bottomed bowl, flip it upside down, and then simply place our cake on top of the bowl.
      • Purchase a cake stand that is 10-14" in diameter. Our personal favorite stand is made by American Heirloom in Brooklyn, but you can also find options available at Williams Sonoma and Sur La Table.

       

      Logistics

      When to Order

      If you need something today or tomorrow, check out the options in our Casual Collection. These designs are simple but elegant so that we can turn them around quickly when you're in a pinch. We are open Wed-Sat 10am-6pm and Sun 10am-3pm.

      If you are planning 2 days ahead or many months ahead, you can choose from our full collection of designs. We recommend ordering your cake as soon as you know the date that you need it for, since that’s the best way to make sure we can serve you.

      Although we are continuing to build our team, we do occasionally book up. When we do, we'll post a black announcement bar on the website stating any dates that are no longer available.

      Pickup and Delivery

      You can select pickup or delivery during the checkout on our website. We offer the below options in the San Francisco Bay Area.

      For pickup, our address is 615 22nd Street, San Francisco, CA 94107. We are located in the Dogpatch neighborhood.

      For delivery, the price varies depending on the distance from our studio plus tolls:

      • Pickup from our studio in Dogpatch in San Francisco — $0.00
      • For orders under $100, courier delivery in San Francisco — $10.00
      • For orders $100 or more, courier delivery in San Francisco — $35.00
      • Courier delivery to Daly City — $35.00
      • Courier Delivery to Millbrae — $40.00
      • Courier Delivery to Pacifica — $40.00
      • Courier delivery to Alameda — $45.00
      • Courier Delivery to Sausalito — $45.00
      • Courier delivery to Oakland — $50.00
      • Courier Delivery to San Mateo — $50.00
      • Courier Delivery to Berkeley — $55.00

        To fulfill delivery, we use a local courier service that has a great track record of delivering our cakes both on-time and in great condition. We always deliver our cakes in a box with a carrying ribbon to protect the cake and make it easy to transport.

        If you are not interested in delivery or are outside of the list of cities above, you can pick up your order from our kitchen in the Dogpatch neighborhood of San Francisco for no charge. Once you place your order, we will send you pickup instructions. When you pick up at our kitchen, we come down to your car and help situate the cake to make transport easy.

        Operating Hours

        We're open on the following schedule:

        • Monday: closed
        • Tuesday - Saturday: 10am-6pm
        • Sunday: 10am-3pm

        We will be closed on the following days to enjoy the holidays with our loved ones:

        • Thanksgiving week: Mon, Nov 23 - Sun, Nov 29, 2020
        • Christmas week: Mon, Dec 21 - Sun, Dec 27, 2020
        • New Year's Day: Fri, Jan 1, 2021

        Cancellation Policy

        If you cancel within 14 days of your cake's due date, we will charge you the full price of the cake. If you cancel between 28 days and 14 days before the due date of your cake, we will charge you 50% of the price of the cake. If you cancel with more than 28 days of notice before your cake's due date, then we will offer you a full refund.

        National Shipping

        We do not yet ship our cakes. However, follow us on Instagram and we will make an announcement if that ever changes!

        Editing an Order

        You can make changes to your order as long as there are 7 or more days until your order is due. Just reply to your order confirmation email with the changes you'd like, and we will review them and see if it changes the price of your order.

         

        Weddings

        How We Serve Weddings

        We know that preparing for a wedding can be a lot of work, so we want ordering your wedding cake to be the simplest part of that process. That’s why we price everything transparently on the website and have a streamlined ordering process — you know exactly what you are getting from us and how much it will cost from the start. Doing that allows us to avoid charging the minimums or extra fees for weddings that many other shops do.

        Wedding Tastings

        We offer a tasting box on the website that you can order for either pickup or delivery. We understand that some people want to taste our flavors before committing to a large order or simply want to participate in the great tradition of having a cake tasting to break up the wedding planning journey.

        Others who would prefer to spare the extra expense often check our Yelp reviews so that they feel comfortable with the quality of our products. We do not offer in-person tastings.

        Serving Count

        Next to all cake sizes on the website, we show how many servings there are. Our smallest size is about 10 servings and our largest is about 60 servings. For receptions that require more than 60 servings, there are a couple options:

        • Purchase a trio of decorated cakes to display at the reception, which altogether add up to the number of desired servings; this creates an impressive display piece for guests to appreciate (e.g. a small two tier, a medium two tier, and a large two tier)
        • Purchase one decorated cake for display and cake cutting and then supplement with some of our exposé cakes that are served from the venue kitchen

        Courier Delivery

        If you opt for delivery, we use a very reliable courier service that delivers in and around San Francisco (see Logistics above). Once the courier reaches your venue, they hand off the cake to the contact you give us, who is often a member of the venue staff, a wedding coordinator, or the caterer. That person will set up the cake for display at the reception. Finally, the caterer or event staff will cut the cake and serve it to your guests.

        Pickup

        Many of our clients either pick up their cakes personally or send one of the many helping hands available to them on wedding day. We hand off all cakes in a white box with a black ribbon that doubles as a great carrying handle. We instruct customers to hold the cake from the handle at the top, support from the bottom, and avoid squeezing the sides of the box. We also help position the cake in the customer’s car for safe and easy transportation.